Anthony T. Sansone

Summary

Technologist with 25 years experience in the market research; FMCG; media; computer hardware, software and services; and supply chain industries engaged in nearly every facet of Technical Writing, Software Development, Application/Infrastructure Support and Client Implementation available as jack-of-all-trades to technology groups.

Achievements

• Drove documentation to highest ever customer satisfaction score in four years, a five percent bump in 6 months.
• Transformed REST API deliverables for large-scale cloud applications using OpenAPI and Swagger-Core.
• Presented at two API the Docs conferences (Amsterdam, 2017 and Paris, 2018) about converting to OpenAPI.
• Developed documentation systems using document systems, wikis, and docs-as-code methods.
• Developed and deployed web design standards for large multinational company.
• Integrated four support ticket systems using custom code and email. Documented the resulting API.
• Developed and implemented the onboarding and training for four documentation teams.
• Onboarded and trained most of 30-plus person documentation team, reducing time to productivity from four months to four weeks.
• Facilitating weekly Q&A sessions for new staff members in open forum.
• Trained more than 100 people from 20 nations to use SOAP-based API for consumer-packaged goods industry portal.
• Managed five support engineers that maintained four global sourcing Java web applications.
• Recruited, managed, and trained customer success managers based around the globe.
• Created and managed administration and support processes across many groups, companies, and countries.
• Founded and manage board of directors for national non-profit.

Professional Experience

Lead Technical Writer, Dart and Flutter

Google, LLC [dart.dev and docs.flutter.dev], July 2022 to July 2024

• Document the Dart language and Flutter app framework.
• Maintain web sites for language that see more than 1 MM users per month.

Tools:

macOS; Google Workspace; Adobe Photoshop 2023, Acrobat; Sublime Text 4; zsh; Vale; Jekyll; GCP; Firebase; Docker; Kubernetes; Markdown

• Staff Technical Writer

• Writing Coach and Mentor

August 2021 to July 2022

Senior Technical Writer (Cloud & API)

October 2015 to August 2021

MongoDB, Inc.

• Implemented department style guide enforced using Vale.
• Create copy and diagrams for Cloud Manager, Ops Manager, and Atlas. These tools manage MongoDB databases. Specialize in security (LDAP, Kerberos, FIM), data protection (backup, restore), and REST APIs.
• Converting 100 REST API resources to the OpenAPI 3 specification.
• Building VILT offering using Instruqt.
• Created entire corpus for MongoDB Enterprise Kubernetes Operator.
• Implemented onboarding and training practices for four documentation teams.
• Onboarded and taught majority of 30-plus person documentation team.
• Coach and mentor through weekly Q&A sessions for new staff members in open forum.

Tools:

Microsoft Windows 10, Office 2016, Visio 2016; macOS; Google G Suite; Adobe Photoshop, InDesign, Illustrator CC 2017, Acroba; Sublime Text 3; zsh; Vale; Python; Sphinx; MongoDB Server, Cloud Manager, Ops Manager, Atlas, BI Connector, Compass; JIRA; AWS EC2; GCP; Azure; Sldck; Chef; Docker; Kubernetes; OpenAPI, SAML, Federated Identity Management, Kerberos, Instruqt, swagger-core

Lead Technical Writer

Cleversafe, Inc. (now IBM) [https://www.ibm.com/cloud/object-storage] September 2013 to October 2015

• Refactored all existing API, hardware, and configuration documentation.
• Converted 40-plus documents from Microsoft Word documents to docs-as-code hosted on Zurb.

Tools:

Microsoft Windows 7, 10, Office 2013, Visio 2013, SharePoint 36 Adobe Photoshop, InDesign, Illustrator CC 2015, Acrobat Ddd Sublime Text 2; bash; Java; Ruby; ASCIIdoctor; Awestruct; Zurb Foundation; Confluence; Rally

• Senior Technical Writer

• Linux Administrator [Contract]

Target Data Corporation [www.targetdatacorp.com] April 2013 to September 2013

• Documented BeanShell code, SQL queries and UNIX shell scripts that maintain ETL systems.
• Converted XML settings files into standard OpenXML/Word documents.
• Configured new CentOS servers for data center move including secure shell and FTP access and user access.

Tools:

Microsoft Windows 7, Office 2013, Visio 2007, SharePoint 365; CentOS 6; Mac OS X 10.7; Adobe Photoshop, InDesign, Illustrator Cdd Screen-Scraper 6; NotePad++; TextPad 7; bash; Java; BeanShell; MySQL; HP Vertica

Senior Technical Writer

EMC Corporation / VCE Company, July 2007 to April 2013

• Document, edit, design and diagram application functionality, configuration, architecture, applications and capabilities for customers throughout central sales division
• Document, edit, design and diagram proposals, white papers and solutions for customers
• Advise sales staff on best means to present pursuasive material to clients based upon requirements provided and personal knowledge of industry, sourcing and company offerings
• Work to improve knowledge management and collaboration using MediaWiki and Microsoft SharePoint

Tools:

Microsoft Windows XP, Windows Server 2003, Office, Visio 2010; Adobe Acrobat, Photoshop, InDesign, Illustrator CS3

• Manager, Application Support

• Manager, Technical Process

Agentrics LLC, November 2005 to May 2007

• Managed 24×7 Level 2 support, administration for 4 web-based Sourcing and Contract solutions for 14 of the top 25 largest global retailers and their thousands of suppliers: GenSource Negotiations (by GNX) [Oracle Exchange 6.2.3], GenSource Negotiations (by WWRE) [ezMarket 5.5.5], GenSource Sourcing [Emptoris Sourcing Portfolio 5.2 SP5] and GenSource Tools
• Recruited, trained, mentored, managed 5 engineers and trained, mentored 20 Level 1 service desk staff
• Developed, documented, trained and deployed ITIL-based processes and procedures
• Documented and diagrammed application functionality, configuration, architecture, applications and capabilities for developers, engineers
• Developed knowledge base for Level 1 service desk staff
• Deployed new releases of all applications on Solaris and Windows-based servers
• Assisted Product Management in risk assessment, requirements definition and customer communications
• Worked to improve knowledge management, service management and collaboration using Siebel, JIRA, MediaWiki and Microsoft SharePoint
• Managed Oracle AS-, WebSphere-, WebLogic-based J2EE applications
• Monitored applications using SiteScope, Business Availability Center

Tools:

Oracle 9iAS, 10gAS, 8i RDBMS, 9i RDBMS, Exchange 6.2.3, Siebel 6.2, 7.8; BEA WebLogic 8.1 SP4; IBM WebSphere Application Server 5.1, Commerce Server 5.5, DB2 8.0; Bugzilla 2.1; Mercury/HP Managed Services, SiteScope 8, VUGen 8; Sun Solaris 8, 9, 10; Microsoft Windows Server 2003, Office, Visio 2003; PL/SQL; UNIX Korn, Bourne, Bourne Again Shell

• Manager, Implementation

• Global Administrator

VNU Marketing Information Group, March 2002 to October 2005

• Coordinated support, administration for 650 clients and 32,000 client users of Global extranet, ACNielsen Answers, the first business information portal and the platform for all ongoing content, data development and deployment for Consumer Packaged Goods industry
• Worked on the deployment and support of first interactive, live decision support tool for the industry, Category Business Planner
• Trained more than 100 users, administrators and support personnel from more than 20 nations throughout the Americas, Asia and Europe in use of and development with portal including WSDl, SOAP and SAML-based integrations
• Developed, diagrammed, edited and maintained portal documentation including architecture, coding standards, integration guides, user guides, configuration guides and administration guides
• Developed presentations and demos using Macromedia Flash, Microsoft Powerpoint, RoboDemo and Camtasia to demonstrate applications
• Developed integration to coordinate regional, global ticketing systems using ETL on email-based messaging queues between systems
• Managed, trained 5 implementation specialists based throughout the world in architecting and supporting regional offerings
• Managed configuration of Windows and Vignette Portal-based client extranet
• Managed systems architecture project including selection, negotiation, recommendation, acquisition, configuration of systems

Tools:

Vignette Application Portal 7.x; Macromedia Dreamweaver, Flash MX 2004; Adobe Photoshop 7.0; Microsoft Word, Excel, Outlook, Visio 2003; eHelp RoboHelp, RoboDemo; Microsoft Windows Server 2000, SQL Server 2000; AIX; Sun Solaris 8; Red Hat Enterprise Linux 3.5; Avensoft Perfect Tracker 7.0

Web Developer

ACNielsen Corporation, September 1997 to March 2002

• Managed multinational, multilingual site of leading multinational market research corporation, including Perl (CGI), PHP and MySQL application and database design and development and Solaris system administration
• Reported on site activity regularly with WebTrends Professional
• Developed web standards for information architecture, development, design, content and reporting guidelines to 150 users worldwide
• Documented processes, trained web developers from 12 nations
• Coordinated support, administration of Epicentric 3.5/4.0 Portal-based Global intranet, ACNielsen@Work

Tools:

Epicentric Application Portal 4.x; Macromedia Dreamweaver, Flash MX, HomeSite 5.0; Adobe Photoshop 7.0; Microsoft Word, Excel, Outlook, Visio XP; Sun Solaris 8; WebTrends Professional 8; WebPosition; PHP; Perl; MySQL

• Webmaster

• Content Producer

Television Wisconsin, Inc. / WISC-TV3 & Murphy Entertainment Group, January 1996 to September 1997

• Redesign, managed content for broadcasts, general news web site
• Designed, developed and implemented web site for clients

Tools:

HomeSite 4.0; Adobe Photoshop 4.0

College Experience

• Vice President

• General Manager

The Daily Cardinal Media Corporation, February 1995 to September 1997

• Managed award-winning Madison news site
• Designed, deployed new LAN; negotiated free internet connectivity
• Settled $240,000 debt within 2 years; collected $58,000 in past-due Accounts Receivable
• Re-engineered systems, processes for accounting for the newspaper
• Wrote, designed HR, promotional pieces including brochures, manuals, forms, four-color advertisements, maps using QuarkXPress, Adobe Photoshop and Adobe Illustrator
• Co-authored articles of incorporation, by-laws; co-authored sales, style, personnel manuals; authored all position descriptions

Tools:

BBEdit 4.0; QuarkXPress 4.0; Adobe Illustrator 8.0, Photoshop 4.0; Microsoft Word 6, Excel 5; QuickBooks 6; Slackware Linux; Majordomo; Perl 4

• Publisher

• Editor-in-Chief

• Managing Editor

The Wisconsin Badger Inc., December 1992 to January 1995

• Administered affairs of student annual including supervising staff of 40
• Developed subscriptions, inventory and production management systems
• Increased sales by 59%, settled $35,000 debt, administered $95,000 budget
• Interviewed campus, state public figures for publication
• Designed majority of publication using QuarkXPress and Adobe Photoshop

Tools:

QuarkXPress 4.0; Adobe Photoshop 4.0; Microsoft Word 6, Excel 5; Quicken 6

Technical and Communications Consultant

Wisconsin Student Association, June 1991 to July 1992

• Developed branding; designed promotional pieces and graphics using QuarkXPress, Aldus FreeHand
• Maintained, upgraded, purchased, supported MacOS computers (including upgrade from System 6 to System 7) and LAN
• Trained and assisted 50 member staff in use of applications and network

Tools:

Adobe Photoshop 3.0, Aldus FreeHand 3.0, PageMaker 4.0; MacOS 6, 7

• Production Manager

• Graphics Editor

• Reporter

The Daily Cardinal Newspaper Corporation, October 1990 to August 1991

• Designed, assigned infographics and advertisements for the Daily Cardinal, a 20,000+ daily
• Oversaw, trained 10 graphic designers, typesetters, keyliners
• Recommended, maintained, upgraded or repaired hardware, software

Tools:

Adobe Photoshop 3.0; Aldus FreeHand 3.0, PageMaker 4.0; FileMaker Pro 3.0; MacOS 5, 6

Awards

• 4 spot bonus, 6 peer bonus at Google
• Graduate School Dean Fellowship (2011–12)
• 3 EMC Rewards (2009–11)
• 4 Arthur C. Nielsen Jr. Individual Awards (2000)
• 5 ART Awards for performance excellence (1998–2004)
• Best News Web Site (2nd Place), Isthmus (1997)

Certifications

• ITIL Foundations
• UNIX Systems and Network Administration

Professional Organizations

Treasurer

Boulevard Pointe Condominium Association, April 2009 to September 2011

• Served as financial officer of 25-unit condominium complex with $105,000 annual budget

Secretary

Greater Chicago Ferret Association, April 2009 to Present

• Serve on 9-member board to 250 member club of small animal owners
• Found new location and secured lease for abandoned animal shelter; the first new location in 18 years with twice the square feet and only 33% more monthly cost

Director

Wisconsin Alumni Association, July 1998 to July 2001

• Served on 25-member board to UW-Madison’s 250,000 alumni

President, Founder

Daily Cardinal Alumni Association, March 1998 to Present

• Found college newspaper alumni association with 6,500 members
• Chair 18 member board of directors of journalism, business professionals
• Designed, managed communications email newsletter and web site using DreamWeaver MX, PHP, MySQL and DadaMail
• Designed, wrote, edited newsletter using QuarkXPress 7, Adobe InDesign CS3, Photoshop CS3
• Raised $125,000 for capital and scholarships for The Daily Cardinal

Education

• PhD, Technical Communications, Illinois Institute of Technology, x2027
• MS, Technical Communications, Illinois Institute of Technology, 2013
• BA, Political Science (International Relations), UW-Madison, 1994
• Honors Graduate, Marquette University High School

Skills

Spoken and Written Languages

Basic speaking and writing abilities in various languages; a native speaker of U.S. English, with a mastery of World Englishes.

Technical and Professional

Broad spectrum of technical and professional skills based upon 20+ years experience at the college and professional levels.

Desktop Productivity Applications

Experienced user of Microsoft Office and most major web browsers and mail applications.

Graphic and Web Design

Detailed knowledge of all areas, skills including: typography; page composition; infographics, including tables, charts, graphs and maps; four-color design, including separations; digital publishing and HTML; online and hard copy research; interviewing; reporting; copy editing; and creating and giving presentations.

Web Development

Knowledgeable development professional with strong interests and aptitudes in database and programming languages.

Enterprise Applications and Servers

Solid experience with enterprise technologies for n-tier web-based applications, portals and tools.